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Complaints Handling
We encourage open communication and invite you to reach out to us through our dedicated channel should you come across any irregularities whether involving our network providers, or any party associated with your interactions with our organization.
DHA Health Insurance Link
Regulatory Authority for Grievance Redressal
Please contact the respective authority to escalate complaints if you feel that the conclusion was unsatisfactory, and you are not satisfied with our service.
CBUAE SANADAK
For all insurance related complaints - Ombudsman unit of UAE
Toll Free - 800 72 623 25
​Dubai Health Authority (DHA)
For all insurance related complaints - Ombudsman unit of UAE
​Contact us - https://dha.gov.ae
Toll Free - 800 342
Outside UAE - +971 5 522 52808
Department of Health - Abu Dhabi (DOH)
For all insurance related complaints - Ombudsman unit of UAE
​Contact us - https://doh.gov.ae
​Toll Free - 800 555
​Please find the updated QR code and the link to the complaints form on “Tamm” digital platform below:
What Emirates Insurance is all about
TRANSPARENCY. IMPACT. ACCOUNTABILITY. DATA DRIVEN. OWNERSHIP
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