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Motor Claims

Initiating the process to report your new motor claim following an accident is a straightforward and hassle-free endeavor

Here you will find some guidance to ensure that you have a smooth and stress-free claims experience.

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Motor Claims

To submit a motor claims, please follow these steps

Step 1: Ensure Safety First

Immediately after the accident, prioritize the safety of all parties involved. If necessary, call for medical assistance to ensure everyone's well-being.

Step 2: Secure a Police Report

Immediately after the accident, prioritize the safety of all parties involved. If necessary, call for medical assistance to ensure everyone's well-being.

  • Online Portal; Utilize our Online Notification tool to receive instant Coverage Confirmation. Afterward, you can head directly to your assigned Repairer. Click "Submit your Claim Online" below to access the online portal. 

  • Claims Hotline: Give us a call at 800 18 to report your claim over the phone.

  • Email: Send an email to motorclaims@emiratesinsuranceauthority.net with the details of your claim.

  • Direct Drop-off: Depending on the Repair Condition indicated in your Policy Schedule, you can either drop your car at your chosen repairer or at your local agency (your vehicle dealer’s workshop).

​What Happens Next?

  • Claim Registration; We register your claim and send your reference number via SMS/Email.

  • Vehicle Drop-off; Drop off your vehicle at one of our approved and certified repairers or at the local Agency, based on your cover mentioned in your policy schedule.

  • Estimation Submission; The repairer will submit an estimation of the required work to us.

  • Vehicle Survey & Approval; We will survey the vehicle, and send an approval post survey within 48 working hours. Most of the repairs in our Non-Agency Network are pre-approved and will not require this process. Repair will start immediately.

  • Completion Notification; The repairer will notify you when the work is complete, and you can arrange to pick up your vehicle. 

​Additional Services

Roadside Assistance: If your vehicle is not in drivable condition and you have Roadside Assistance cover as per your table of benefits, reach out to our 24/7 Emergency Hotline at 800 73 for assistance.
Rental Car: If you are an EIA customer and your Policy Schedule includes the Hire Car Benefit in the Coverage Summary, please call 800 18 to confirm your eligibility and arrange for a courtesy car in case of an accident.

 

​Documents Required

To successfully submit your claim, please ensure you have the following documents ready: 

Police Report

​Copy of vehicle license (Registration card).

Copy of Driver’s License. 

​Important Reminders & Information

Recovery Claims – If you had a collision and you are not at fault, we may need to align with the Insurer of the Faulty Party to approve your Repairs. This may causes a slight delay but ensures that your claims history remains clean and doesn’t affect your renewal premium. This process is only required in 10% of all claims, and specifically for severe damages to vehicles.

Recovery Claims – If you had a collision and you are not at fault, we may need to align with the Insurer of the Faulty Party to approve your Repairs. This may causes a slight delay but ensures that your claims history remains clean and doesn’t affect your renewal premium. This process is only required in 10% of all claims, and specifically for severe damages to vehicles.

Recovery Claims – If you had a collision and you are not at fault, we may need to align with the Insurer of the Faulty Party to approve your Repairs. This may causes a slight delay but ensures that your claims history remains clean and doesn’t affect your renewal premium. This process is only required in 10% of all claims, and specifically for severe damages to vehicles.

​Depreciation of Spare Parts – if your private vehicle is more than 12 months old and the repair requires the use of brand new parts, you may be required to contribute a small percentage of the cost of the parts. The Repairer will explain the details and the percentage if this applies.

​Total Loss – If your vehicle cannot be repaired and is declared a Total Loss, our Team will reach out to you and explain the next steps.

​Court Cases – In cases involving injuries or court proceedings, a final court verdict is mandatory to proceed with the claim.

​Expired License – If the driver’s license is expired at the time of the accident, it must be renewed within 30 days from accident date. Otherwise, the claim will not be covered.

​Non-Agency Network – click here to view our current Network of certified Non-Agency Repairers

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People choose Emirates Insurance for the following reasons

Years of Excellence

40 years

Our presence in UAE is testament that we are here to stay to keep providing the top level service that you deserve

Optimal Client Satisfaction

250k Customers

EIA operations are customer-centric; we keep our insured member's well-being at the forefront of our business model

Convenient & Reliable Partner

99.5% Claim Satisfaction

Our insurance is backed by 20+ strategic partners, 300+ employees in over 15 branches. 

Frequently asked questions

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